Privacy Policy

1. Information We Collect

Information You Provide

• Images: Photos you upload to create paint by numbers designs
• Contact Information: Email address for digital downloads and order communications
• Shipping Information: Name, address, and phone number for physical kit orders
• Payment Information: Processed securely by Stripe; we do not store your full payment details

Information Collected Automatically

• Device and browser information
• IP address and approximate location (country level)
• Pages visited and features used
• Referring website

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send digital downloads and order confirmations
• Respond to customer support inquiries
• Improve our services and user experience
• Prevent fraud and abuse
• Review uploads and order activity for policy compliance, safety, and suspected legal or intellectual property issues
• Comply with legal obligations

3. Your Uploaded Images

Images you upload are processed to create your paint by numbers design. As part of this processing, your images are transmitted to third-party cloud computing and machine learning service providers that operate on our behalf. These providers process your images solely to deliver our service and do not use your images for their own purposes or training.

We do not sell, share, or use your images for marketing purposes without your explicit consent.

We may review uploaded images and related order information as reasonably necessary to investigate suspected fraud, abuse, infringement, safety concerns, or violations of our Terms.

Uploaded images may be retained for a limited time to enable redownloads and handle support requests. You can request deletion of your data by contacting us.

4. Information Sharing

We share your information only with:

• Payment Processors: Stripe processes payments securely
• Shipping Carriers: To deliver physical orders
• Email Services: To send order confirmations and digital downloads
• Analytics Providers: To understand how our service is used (we minimize personally identifiable data where possible)
• Cloud Infrastructure and Processing Providers: To store and process your data, including uploaded images

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as necessary to provide our services, support your orders, and fulfill legal obligations.

You may request deletion of your uploaded images and personal data at any time by contacting us at [email protected].

Order and transaction data may be retained as required by applicable law for tax, accounting, and regulatory purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS)
• Secure cloud storage
• Limited employee access to personal data

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Store your shopping cart
• Understand how you use our service
• Improve our website performance

We may also use tracking technologies in our emails (such as small images or links) to understand whether emails we send are delivered, opened, or interacted with. This helps us improve our communications and ensure important messages reach you.

You can control cookies through your browser settings.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

• Identifiers: Name, email address, mailing address, IP address
• Internet or Network Activity: Browsing history on our site, interactions with our service
• Visual Information: Photos you upload to create designs
• Commercial Information: Purchase history, order details

Your California Rights

• Right to Know: You may request details about the personal information we collect, use, and disclose
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Correct: You may request correction of inaccurate personal information
• Right to Opt-Out of Sale: We do not sell or share your personal information as defined by the CCPA

To exercise your rights, contact us at [email protected]. We will verify your identity before processing your request using information associated with your account or order history.

We will not discriminate against you for exercising your privacy rights.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications

California residents have additional rights described in Section 8 above.

To exercise these rights, contact us at [email protected].

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by posting the updated policy on this page with a new "Last updated" date.

12. Contact Us

Questions about this policy? Contact us at [email protected]

Paintable Pictures LLC
1747 Olentangy River Rd #1453
Columbus, OH 43212
United States